CLEVNET’s New “Know It Now” Program: An Around the Clock Online Reference Service
Kristen Pool
Shaker Heights Public Library
What is KnowItNow?
- A unique 24×7 reference service with interactive chat and co-browsing
- 12 libraries in the CLEVNET system using LSSI*
- An all-librarian all-the-time public service
- Training in internet and database use from a librarian
- Hundreds of answers provided each week since the beginning of June
*Library Systems and Services, Inc. , a private company that provides outsourcing services to libraries
Come hear:
WHAT it takes
HOW it works
WHY they’re doing this
SEE a live DEMO of the service
WHERE: Meeting Room of the Old Worthington Library
WHEN: Tuesday, September 18
6:30 – 7:00 – Refreshments
7:00 – 8:30 (or so) – Program